FT Sales Leader

Center: San Francisco Premium Outlets®

Retailer: Hanna Andersson

Job Role: Other

Job Type: Full-Time

City: Livermore

State/Territory: US-CA


Title:   Sales Leader 
Dept.:    Retail
Reports to:  Store Manager
FLSA Status:  Non - Exempt
General Purpose: Sales Leader is responsible for providing outstanding service to our customer, 
demonstrating in depth product knowledge, maintaining store presentation standards, accurate cash 
drawer handling, and supervision of store opening and closing duties. Sales Leader will also provide 
supervision t 
Interpersonal Contacts:
Primary contact is with customers either face to face or by phone.  Internal contacts include all store 
department associates and managers, as well as corporate associates and managers.  
Supervisory Responsibilities:
Provides work direction on sales floor in conjunction with Store Manager and MIT.
Provides accurate leadership in store opening and closing procedures.
Specific Job Skills, Experience & Education:
? At least 1 to 2 years previous retail experience, preferably in a specialty retail environment.
? Exemplary customer service skills.
? Excellent communication and interpersonal skills
? Ability to work as part of a team-selling environment
? Ability to handle difficult situations with tact and diplomacy
? Ability to multi task people and projects simultaneously
? Professional appearance and demeanor
Essential Physical Requirements:     
? Ability to process information/merchandise through computer system and POS register system. 
? Ability to communicate with associates and guests. 
? Ability to read, count and write to accurately complete all documentation. 
? Ability to freely access all areas of the store including selling floor, stock area, and register area. 
? Ability to operate and use all equipment necessary to run the store. 
? Ability to move or handle merchandise throughout the store generally weighing 0-25 pounds. 
? Ability to work varied hours/days as business dictates.
Essential Functions:  (The essential functions are intended only as illustrations of the various types of work that may be 
performed.  The omission of specific statements of duties does not exclude them from the position.  Duties and responsibilities are 
also subject to change by the employer as the needs of the employer and requirements of the job change.)
? One on one interaction with customers to offer high level of service. 
? Lead store team in driving sales through floor management, communication and delegation.
? Make sound judgments regarding service, company policies and procedures.
? Understanding of teamwork and the ability to work closely with others.
? Ensures all phone calls are handled in a professional manner.
? Maintains general appearance of store through sizing, stocking, organization of back stock, and 
general housekeeping.
? Accurately executes all sales transactions via computer system
? Ensures DOR (Department of Responsibility) is fully executed.
? Maintain and support Hanna Andersson values and policies.
? Provides work direction on sales floor in conjunction with Store Manager and MIT.
? Provides accurate leadership in store opening and closing procedures.
Revised 3-14
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this 
classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required. 
Revised 3-14