Cole Haan - Outlet Assistant Store Manager
Center: Arundel Mills®
Retailer: Cole Haan Outlet
Job Role: Associate Store Manager
Job Type: Full-Time
Support Store Manager and Sr. Assistant Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus Operations, Brand and Talent. Ensure consistent implementation of store responsibilities including day to day store operations.
•Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies.
•Coach and develop staff to exceed individual and store goals.
•Coach and develop staff to provide a world class shopping experience through the effective execution of Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer challenges.
•Supports the Store Manager and Senior Assistant Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports.
•Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff members
•Partners with the Store Manager and Senior Assistant Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies.
•Communicates with Store Manager, Senior Assistant Store Manager and/or directly to Corporate partners regarding product mix, trends and needs
•Holds store keys and regularly participates in store opening and closing functions.
•BA in Business Administration, or related field preferred
•2-3 years of high volume store management experience.
•Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include regular nights, weekends, long and short shifts.
•Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
•Strong Computer skills: POS Systems and Microsoft Office, Math Skills and Phone Skills
•Staff Development Experience: Knowledge in staffing, coaching, counselling, training and development.
•Able to accomplish multiple tasks in a fast-paced environment
•Able to work effectively with others in a team-oriented environment and provide excellent customer service
•Able to effectively communicate in verbal and written English
•Ability to lift, push, and pull up to 25-50 pounds occasionally
•Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.