Sales Advisor

Center: Orland Square

Retailer: H&M

Job Role: Sales Associate

Job Type: Part-Time

City: Orland Park

State/Territory: US-IL


Overall Job Function: Optimizes the store’s selling by providing the customers with a
pleasant shopping experience, including providing customers with garment options and
direct service.
Job Responsibility including but not limited to:
Customer Service
? Provides excellent direct and indirect customer service according to H&M
standards and meets the 5 basic demands on the selling floor, in the fitting room
and at the cash point.
? Answers phones courteously and promptly
Job Knowledge
? Actively works with garments, including processing, stocking, replenishing,
folding, hanging, displaying and merchandising per H&M guidelines to maximize
selling opportunities
? Rings on the register, reports and handles all required transactions, issues receipts
and packs merchandise
? Unloads delivery truck, receives, opens and unpacks merchandise and labels
merchandise with security tags
? Executes reductions, price changes, transfers and cash register routines.
? Utilizes established H&M policies and procedures to assist in loss prevention and
safety for the store and partners with store management as needed
Team Player
? Works effectively with team members to ensure the selling floor, cash point,
fitting rooms and stockroom are clean and well maintained per H&M’s store
? Adheres to H&M values and internal standards policies, and procedures contained
in the H&M Employee Handbook
Financial Accountability: None
Minimum Candidate Qualifications:
? High School graduate or equivalent preferred
? 6 months of experience in customer service, retail industry preferred
? Ability to lift in excess of 20 pounds
? Ability to stand for long periods of time, bend, stretch, engage in repetitive
motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a
short distance
? Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
? Excellent customer service skills
? Ability to recognize and execute selling opportunities
? Ability and willingness to run a cash register
? Good communication and organizational skills
? Ability to multi-task in a fast paced environment
? Ability to take initiative to complete tasks and solve problems
? Ability to meet deadlines
? Ability to manage time and prioritize
? Must be able to work a flexible work schedule including nights and weekends
Job Status: Non-Exempt, Hourly (Part-Time or Full-Time