Department Manager

Center: Solomon Pond Mall

Retailer: H & M

Job Role: Associate Store Manager

Job Type: Full-Time

City: Marlborough

State/Territory: US-MA


H&M - Department Manager

How to Apply:

Reports to: Store Manager

Direct Reports: Department Supervisor, Sales Advisor(s)
Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
Job Responsibility including but not limited to:
With people:
  • -Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
  • -Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
  • -Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
  • -Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment


  • -Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
  • -Proactively ensure your team has knowledge on all product, campaign,
  • promotion, display guidelines and merchandise information
  • -Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
  • -Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department


  • -Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
  • -Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • -Responsible for knowledge and completion of cash office operational functions
  • -Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager

Customer Service:

  • -Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

  • -Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
  • -Accurately record sales and worked hour figures

Minimum Candidate Qualifications:

  • -High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
  • -Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • -Ability to lift in excess of 20 pounds
  • -Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • -Ability to climb a ladder and use a stepstool


  • -Exceptional customer service and interpersonal skills
  • -Proven organizational and analytical skills
  • -Ability to be proactive to drive sales by creating selling opportunities
  • -Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • -Ability to take own initiative and work under own direction
  • -Ability to work strategically, tactically and operationally
  • -Able to multi-task in a fast paced environment
  • -Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • -Ability to provide feedback in a constructive and professional way
  • -Ability to handle conflict and resolve problems constructively
  • -Experience in administrating progressive discipline process and performance management
  • -Basic computer skills, such as browser navigation, software interaction and data entry are needed
  • -Open availability including evenings and weekends
  • -Minimal travel required as necessary (i.e.Workshops)