Department Supervisor

Center: Solomon Pond Mall

Retailer: H & M

Job Role: Other

Job Type: Full-Time

City: Marlborough

State/Territory: US-MA


H&M - Department Supervisor

How to Apply:

Reports to: Department Manager or Store Manager based on volume
Direct Reports: Sales Advisor(s)
Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines
Job Responsibility including but not limited to:
Customer Service:
  • -Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands

Job Knowledge:

  • -Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines
  • -Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management
  • -Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team
  • -Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty
  • -Serve as second interviewer and note taker for staff interviews
  • -Act as a management witness, on behalf of H&M, in employee discussions as needed


  • -Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions
  • -Maximize sales through commercial focus and take action to obtain highest level of profitability for the store
  • -Actively use sales information to make business decisions regarding merchandising
  • -Approve timesheets on a daily basis in the timekeeping system
  • -May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Team Player:

  • -Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
  • -Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
  • -Ensure that all employee issues are immediately brought to the attention of management team

Financial Accountability: None

Minimum Candidate Qualifications:
  • -High School graduate or equivalent; Associates Degree preferred
  • -1-2 years of retail customer service experience
  • -Prior supervisory experience is a plus
  • -Open availability based on business need
  • -Ability to lift in excess of 20 pounds
  • -Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • -Ability to climb a ladder and use a stepstool


  • -Exceptional customer service and interpersonal skills
  • -Ability to provide feedback in a constructive and professional way
  • -Ability to be proactive to drive sales
  • -Ability to prioritize task execution based on business need
  • -Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • -Ability to multitask in a fast-paced environment
  • -Basic computer skills such as data entry are needed
  • -Ability and willingness to run a cash register
  • -Ability to provide constructive, straightforward feedback and  to coach staff