Brand Ambassador

Center: Orland Square

Retailer: Banana Republic

Job Role: Sales Associate

Job Type: Part-Time

City: Orland Park

State/Territory: US-IL


brand ambassador - banana republic


Actively performs all role & responsibilities while demonstrating Brand Ambassador Characteristics & Core Skills

  • Creates a positive, welcoming experience for customers (Joyful, Social and Approachable)
  • Drives customer service and increases sales (In Service Mindset / Understands Fashion and Trends / Strong Communicator)
  • Ensures that merchandise and store are easy to shop and accessible to customers (Decision Quality / Problem Solving)
  • Contributes to a positive working environment (Respectful / Responsible / Team Oriented)
    • Demonstrates a customer first mindset and is accessible at all times to ensure every customer has a great experience.
    • Proactively demonstrates the power of yes, consistent with the service model training.
    • Connects with customers by asking open-ended questions to assess customer needs and make relevant merchandise suggestions
    • Educates our customers on our product, offers, promotions, Banana Republic Credit Card on the sales floor, in the fitting room and at the cash wrap.
    • Speaks with knowledge and confidence to customers about styles, fit, fabrics and trends.
    • Drives store sales by suggesting additional items to customers to meet their needs and wants.
    • Assists customers in finding substitutions for out-of-stock items, or assists in finding those items in other locations.
    • Processes transactions (alterations, holds, register) efficiently and accurately.
    • Invites the customer to participate in the Customer Experience Survey.
    • Demonstrates values and behaviors consistent with Gap Inc. culture.
    • Maintains productivity by completing tasks such as board-folding merchandise, power-folding denim
    • and chinos.
    • Consistently provides support to fellow employees through sharing of knowledge, helping to complete a task or assisting in customer interactions.
    • Promotes a safe working and shopping environment in order to maximize the customer shopping experience.
    • Supports the store visual presentation by upholding standards throughout the day; some examples are folding, steaming and spot recovery.
    • Completes any assignment directed by any leader / Leader On Duty (LOD) that would service the customer and achieve efficient store operation.
    • Upholds all company policies as outlined in the Policy and Procedure Manual, including the Code of Business Conduct and the Employee Policy Guide.
    • Follows all operational procedures (e.g. cash wrap, fitting rooms, loss prevention)
    • Upholds data integrity guidelines when counting inventory, processing shipment and cashiering