Sales Leader

Center: The Shops at Mission Viejo

Retailer: Hanna Andersson

Job Role: Sales Associate

Job Type: Part-Time

City: Mission Viejo

State/Territory: US-CA


Hanna Andersson - Sales Lead

How to apply:

General Purpose: Sales Leader is responsible for providing outstanding service to our customer, demonstrating in depth product knowledge, maintaining store presentation standards, accurate cash drawer handling, and supervision of store opening and closing duties.

Interpersonal Contacts:

Primary contact is with customers either face to face or by phone. Internal contacts include all store department associates and managers, as well as corporate associates and managers.

Supervisory Responsibilities:

Provides work direction on sales floor in conjunction with Store Manager and MIT.

Provides accurate leadership in store opening and closing procedures.

Provides supervision and handling corrective action and reporting to Store Manager and MIT

Specific Job Skills, Experience & Education:

    At least 1 to 2 years previous retail experience, preferably in a specialty retail environment.
  • Exemplary customer service skills.
  • Excellent communication and interpersonal skills
  • Ability to work as part of a team-selling environment
  • Ability to handle difficult situations with tact and diplomacy
  • Ability to multi task people and projects simultaneously
  • Professional appearance and demeanor

Essential Physical Requirements:

  • Ability to process information/merchandise through computer system and POS register system.
  • Ability to communicate with associates and guests.
  • Ability to read, count and write to accurately complete all documentation.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to move or handle merchandise throughout the store generally weighing 0-25 pounds.
  • Ability to work varied hours/days as business dictates.

Essential Functions: (The essential functions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.)

  • One on one interaction with customers to offer high level of service.

    Lead store team in driving sales through floor management, communication and delegation.

    • Make sound judgments regarding service, company policies and procedures.
    • Understanding of teamwork and the ability to work closely with others.

    • Ensures all phone calls are handled in a professional manner.

    • Maintains general appearance of store through sizing, stocking, organization of back stock, and general housekeeping.

    • Accurately executes all sales transactions via computer system
    • Ensures DOR (Department of Responsibility) is fully executed.

    • Maintain and support Hanna Andersson values and policies.

    • Provides work direction on sales floor in conjunction with Store Manager and MIT.

    • Provides accurate leadership in store opening and closing procedures.