Welcome Center Ambassador

Center: Ontario Mills®

Retailer: Mall Management Office

Job Type: Part-Time

City: Ontario

State/Territory: US-CA


TCSE Inc., The Customer Service Experts have been in the customer service field for over 25 years. We operate all aspects of the guest service program in local shopping centers. We are known throughout the industry to our clients, employees and customers as an honest, integrity driven company that values the science of creating loyal customers and employees. We offer a wide range of employee benefits, growth within the company for all employees through training and coaching, and best of all a fun environment to work.

This is an opportunity for someone who loves dealing with the public, has high energy, finds it easy to build relationships and would love to work where you shop. Please take this opportunity to join a company that takes care of their employees and offers continued support for your development.

We are seeking qualified and experienced part-time Ambassadors to aid in the tourist and customer experience by creating a memorable and lasting first impression. This person must be passionate and possess a broad knowledge about the local and surrounding areas of Southern California. A previous background in tourist or welcome centers, customer service, sales, coordinating, and concierge is a huge plus.

QUALIFICATIONS: * A minimum of ONE year of customer service experience required

  • Able to ENTHUSIASTICALLY and happily welcome and greet new guests as they arrive
  • Sharp, self-motivated, detail oriented, fast learning computer literate individual
  • Able to have a flexible schedule, including mornings, evenings, weekends and holidays
  • Outgoing and enjoys promoting
  • Excellent listening and phone skills and able to think on your feet
  • Customer service oriented and communicates well with clients, guests, and staff
  • Professional, responsible and dependable
  • Takes initiative helping others
  • Works great with others in a fun, fast paced environment
  • Previous experience in customer service and sales is a plus
  • Quickly and professionally answers calls and assist with guest needs
  • High level of professionalism

DUTIES: Responsibilities include: overseeing and creating a positive guest experience, answering phones, light sales, assisting guests with directions or questions about the center, promoting events, guest relations, and all other visitor center tasks.

If interested, please email your resume.

Job Type: Part-time

Salary: $11.00 /hour

Required experience:

  • customer service: 1 year

Required languages:

  • spanish
  • mandarin
  • engligh