Retailer Job Opening: Details


Retail and Restaurant Openings
Summit Mall
Fairlawn, OH


Ann Taylor - Sales Associate

Reports To: Store Manager, Co-Manager

This Position Supervises: None

Key Interactions: Internal and External Clients, Store Manager, Co-Manager, District Manager, Regional

Position Overview:

Drives revenue and delights clients by providing exceptional service, through relationship building, product

knowledge sharing, and presenting a clean, safe, well-maintained store environment. Consistently achieves

individual goals, which support store goals.

Primary Responsibilities/Accountabilities:

• Consistently provides exceptional client service, and achieves individual quantifiable sales goals (50%)

• Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations (25%)

• Understands the Ann Taylor culture, and ensures compliance with all Ann Taylor Values & Practices, and store operational standards (20%)

• Maintains clean store environment (5%)

• Additional responsibilities as assigned by Store Management, District Manager/Director, Regional Vice

President or Home Offices

Percentages may fluctuate based on the needs of the business, time of year, volume level or attribute

Revenue Generation:

• Consistently meets or exceeds divisional, store, and individual goals of Sales Per Hour (SPH), Transactions

Per Hour (TPH), Dollars Per Transaction (DPT) and contributes to the store’s overall goals

• Actively opens Ann Taylor charge accounts and meets specific goals

Internal/External Client Interactions:

• Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to the Ann Taylor service standards

• Acknowledges, interacts and builds relationships with clients, creates client loyalty

• Addresses client concerns, coming to resolution when possible, and involving management where appropriate

• Portrays a gracious, friendly, energetic and engaging manner and is at all times professional

• Consistently receives positive, unsolicited client feedback

• Communicates effectively with store management, internal clients and external clients in person, through written correspondence and over the phone

• Treats others fairly, with respect, and values differences; does not pass judgment on potential clients

• Supports an environment of learning and trust by acting as a positive role model

• Is responsible for compliance with all Company standards as outlined in the Human Resources General Practices Guide, Practices & Procedures Guide, Business Conduct Guidelines, Visual Merchandising Guide, Human Resources, April 2009 Delighting Client Experience curriculum, Values & Practices, web-based communication, memos or other communications

Store Operations:

• Completes opening/closing procedures and tasks as directed by management with a client focus (e.g., replenishing merchandise and accessories; recovering the store and wardrobing rooms; straightening; folding; processing shipment including: unpacking, hanging, steaming, pulling size runs, back stocking product; cleaning including: dusting, vacuuming, and removing trash; executing Store Set and visual merchandising moves; setting up sales and signage; completing price changes; filling in cash wrap; processing holds for clients; returning expired holds to floor; ticketing merchandise including damages, etc.)

• Is able to locate merchandise and maintain organization in the stockroom

• Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets

• Maintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)

• Participates and assists in the preparation for the stores’ inventory

• Reports to work as scheduled; records time worked accurately by using Ann Taylor’s Time and Attendance system; remains flexible to the needs of the business (e.g., flexibility in scheduling, minimum two hours prior to store opening or two hours after store closing, calls in for on-call shifts, etc.)

• Reviews Bulletin Boards daily

Technical Expertise:

• Demonstrates a desire and ability to be learner responsible and navigates the Ann Taylor computer learning systems

• Performs register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)

• Is proficient in using StyleFinder to locate product for clients and processes transactions accurately

• Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold

• Is familiar with and uses the PDT

Product Management:

• Uses product knowledge tools to initiate learning about fabric, fit and styling, as well as fashion influences

• Is a “Fashion Authority” - Understands current market trends and is able to articulate them using Ann Taylor interpretations

• Distinguishes between and can identify fabrics and recommend appropriate methods for product care/ upkeep

• Packages and wraps client purchases according to Ann Taylor standards

Brand Management:

• Understands and can clearly articulate the Company's brand positioning, including: the uniqueness of all expressions of Ann Taylor, current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients

• Operates with highest levels of personal integrity and business confidentiality

• Represents the brand by adhering to Ann Taylor’s dress code guidelines

• Lives the Values & Practices in all interactions

• Participates in and attends Quarterly Store Meetings

Position Requirements:

• Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base.

• Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision

• Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain within Ann Taylor’s guidelines

• Communication: Demonstration of both verbal and written communication skills to Store Manager, Co-

Manager, Manager in Training, internal and external clients; strong enough command of the English language to read, speak and write effectively

• Accuracy: Ability to handle cash and provide change without error

Educational Requirements and Experience:

• Minimum Requirements: High School Diploma or GED

• Minimum one year sales associate or relevant experience in the service industry with proven results

Apply within.

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